Important Covid 19 Information
This is a difficult time for us all. We wanted to reassure you that Paving and Flooring are open for business and continuing to deliver your products as safely and timely as possible.
What can you expect from us?
We endeavour to deliver goods as quickly and effectively as possible, and we are doing our very best to keep to normal delivery times & keep stock levels as accurate as we can but due to the worldwide supply chain issues cause by Covid and Brexit, this is much more difficult than in normal times, so thank you for bearing with us during these challenging times.
If you Check Out on a product which we then find is out of stock, we will give you 3 options to choose from
1. A full no quibble refund (and an apology from us)
2. The option to wait for the product to come in to stock
3. The option to choose a similar product which is available
All of our Suppliers are open for business but some of our imported goods are being delayed due to shipping demands during the pandemic and some of our manufacturers have fewer staff working because of social distancing rules, which has meant there are some inevitable delays. Garden products are in very high demand, as we all want to make the most of our outdoor space whilst staying safely at home. This has led to some problems with supply and demand on some products which may have increased delivery timescales.
All of our deliveries will take place with strict social distancing measures in place, to keep yourselves and our delivery staff safe. Please remember that all deliveries are 'kerbside' and delivery staff will not be able to enter your home.
Keeping in Touch
We are very busy at the moment, but your order is extremely important to us and will be delivered to you as soon as possible, so please be patient. Our phone lines and Live Chat functions are open but also in high demand so if you have a query about your order or would like some advice on our ranges or stock levels before ordering, then please do get in touch, but please be patient if you have to wait.
Your continued support means the world to us and we really appreciate you choosing Paving and Flooring. Our staff are working tirelessly to make our processes during these uncertain times as smooth as possible for our customers, so please have patience with us during these challenging times.