26th March 2020 Update
I wanted to update you on how we’re adapting to keep everyone safe during these unprecedented times.
Following clarification from the Government, on 24th March, our type of business is able to continue to operate within health & safety guidelines, we will therefore continue to keep our retail outlets closed to customers but we will be running an online & phone order, and delivery only service to from the 26th March.
We continue to take steps to help prevent the spread of the virus. This includes no longer asking customers to physically sign for deliveries, instead courier drivers will take a photo (unless advised not to) of the delivered items and sign on the customer’s behalf. Our couriers continue to run ensuring food and medical goods are delivered, by keeping their wagons topped up with other goods, this allows the courier services to run efficiently & cost effectively and they are prioritising deliveries of essential supplies over other goods at this time.
Enquiries, Orders & dispatch will be undertaken by family members who both live on site at Westminster Stone.
We will continue to closely monitor and evaluate this ever changing situation to help ensure we play our part in helping this country overcome this crisis. And will keep you updated with any changes.
24th March 2020 Update
We currently are not experiencing any problems with either getting goods in from suppliers or sending orders out. TPN is continuing to operate and collect and deliver orders from us, and our drivers are currently still working. DPD and various pallet couriers are continuing to deliver in supplies from all of our UK suppliers. Our catalogue of products remain in good supply and we are in constant daily contact with all suppliers monitoring the situation across the UK and the world. We have a vast amount of stock on the yard to fulfil orders. If stock starts to become an issue and this situation changes we will provide a further update.
Dispatch times across the Westminster Stone & Gardenstone product range remain unchanged. We still have all machinery and staff operating as normal and we are monitoring this on a daily basis and will provide updates if we expect delays to order dispatch.
All our retail outlets are closed to the public, but we continue to operate taking online and phone orders & fulfilling orders and deliveries as normal.
In regards to receiving your delivery, please keep a safe distance from the drivers. Orders that would normally be signed will not be signed for but instead will be marked as delivered by the delivery driver.
16th March 2020 Update
I want to update you on the steps that Westminster Stone is taking to minimise any potential effect the Coronavirus may have on our service to you.
The health and safety of our staff and clients are of the utmost importance. We are following government best guidelines to inform our actions and have educated our teams accordingly.
What business issues could affect our levels of service?
Through careful planning we are fully confident we can continue to deliver product for our clients and have contingency plans in place, which mean we can continue to operate at a level that has minimum impact. However, if we expect any delay in our high service levels or any temporary extension to deadlines outside of our control, we will ensure that we communicate this to you promptly to minimise any potential impact.
Delivery drivers are briefed not to shake hands, to respect customer’s wishes and maintain a safe physical distance
What happens if our offices close?
We have reduced the number of staff working in our Head Office and all remaining members of staff are working in isolation. In the unlikely event that we need to close the office completely, staff will continue to work full-time from home, and our website will remain open 24/7 to accept your orders and enquiries
Visiting our Display Centres
Our Head Office is in a rural location and customers will be greeted outside and given time to browse our displays on their own. We will not be shaking hands as a matter of policy, and with less staff on site it is easy to retain safe personal space.
Our Burford Display Centre has only one person based on site at a time, with others working from home. Again, customers will be greeted outside and given time to browse the displays on their own.
Our remaining Display Centres are unmanned, so please continue to visit at your leisure and enquire or order online through our website.
Thank you for your continued custom and support.